Question 1

Tell me more about the family rotational plans!?

Accepted Answer

Fresh Start's Family Rotational Plans (i.e. FamilyFlex™) allow you to rotate between your family cars, SUVs, trucks, and ATVs, providing year-round car care right in your own driveway. Members also enjoy extended care service like windshield blade replacement, fluid top-offs, tire pressure fills, battery replacement, and car sales assistance.

Question 2

How are you different than a car wash?

Accepted Answer

One way we're different than a car wash is that you only need one plan to care for your entire family fleet. With a FamilyFlex™ membership, you're free to swap between cars, SUVs, and trucks at your discretion. No need for multiple car wash memberships and trips to AutoZone.

Another way we're different than a car wash is that we provide service right at your doorstep. We find that busy families appreciate all the time and energy saved from out-of-the-way trips to the carwash and having to stand outside in the cold or rain.

We also use tools you cannot find at a car wash such as an air compressor and steam cleaner. Whether your ride is well-kept, or you're towing kiddos to school each day, we have a custom plan tailored to your individual needs.

Question 3

Do you offer one-time services?

Accepted Answer

We currently do not offer one-time services (except in the case of gift cards (https://www.gofreshstartauto.com/purchase-gift-card)or brokerage services)(https://www.gofreshstartauto.com/sell-my-car). In order to properly care for our client's cars, we recommend at least a quarterly interior or full clean plan that allows us to maintain a high level of service on your family vehicles.

As a FamilyFlex™ member, you'll have access to our top notch detailing services as well as our growing automotive care platform such as windshield blades and tire pressure fills.

Serving our clients on a regular basis also gives us a chance to understand your preferences so we can incorporate them into your cleaning each time.

Question 4

How does billing work?

Accepted Answer

Your credit card will be charged on the first day of your plan, and subsequently at each plan renewal date. So for example, if you're on a quarterly plan, you'll be charged on your start date, and each 3 months thereafter. A professional invoice will be automatically delivered to your email at every billing cycle with plan details and instructions on how to book your appointment.

Question 5

How do I schedule an appointment?

Accepted Answer

After signing up for a plan, you can schedule your first appointment. For future sessions, you'll receive a text link to schedule as soon as your plan renews. You can always shoot us a text to schedule as well.

Question 6

What happens if the weather doesn't cooperate?

Accepted Answer

We will typically detail in any weather above 38° F degrees without heavy wind, rain or snow.  We anticipate about 260 plus detailing days per year, so rest assured we will find the time to navigate any weather challenges we may face. We will reach out within 24 hours of your scheduled appointment time if a reschedule is needed.

Question 7

Should I remove personal items before my detailing session?

Accepted Answer

Yes, please remove personal belongings before your detailing session. If items are left, we'll work around them or place them in the trunk or under the seat. We don't clean center consoles or glove compartments unless they are emptied beforehand.

Question 8

Should I tip my detailer?

Accepted Answer

Tipping is appreciated for excellent quality service and attention to your vehicle; however, this is at your discretion, and we recommend tipping to your heart's content :). 100% of any tip goes directly to the detailer.

Question 9

Can I change or cancel my plan?

Accepted Answer

Yes, you can cancel your plan at anytime after your first appointment if the service isn't right for you. There are no cancellation fees. Any modifications must be made prior to your plan automatically renewing. In order to provide the best service and pricing, we are not able to offer pauses or skips on your plan at this time.

Question 10

What additional services can I add to my detailing package?

Accepted Answer

You can enhance your detailing package with upgrades like showroom wheels, leather conditioning, steam cleaning, Meguair's™ wax, and our exclusive Fresh Start Coatings™ for leather and windshields. Additional cleaning time can also be purchased. Note that upgrades are subject to availability and may incur extra charges.

Question 11

I have a plan but it's asking me to sign up for another plan when I go to book?

Accepted Answer

This can happen for two reasons. The most common is that your plan has not yet renewed. Check your account to see when your plan renews as this is when you'll be able to book your next session. The other reason is that you are not logged into the correct account. You must be logged in with the account you used to sign up in order to book your session.

Question 12

Do you have a guarantee?

Accepted Answer

We hope that you are happy with the service and take great pride in providing quality service to your family! You can expect quality every time we come to your home. Please understand, results out of our control can have an impact on the results of your detail. Things like climate, lighting, and condition of the car can all be highly variable. If you have specific areas of your car that are important to you, please let us know in advance so we can make sure to meet your expectations.

Question 13

How often would you recommend getting my car cleaned?

Accepted Answer

We find that quarterly, bi-monthly, or monthly intervals best allow us to care for your family fleet.

Question 14

Do you have insurance coverage?

Accepted Answer

Yes, we are fully insured to cover any unlikely accidents that might occur while we are detailing your vehicle.

Question 15

Do you clean the wheels and rims?

Accepted Answer

If you have an exterior wash as part of your plan, we will power wash your wheels and apply tire conditioning (i.e. "tire shine"). If you would like rims and brake dust decontamination, be sure to let us know and we can incorporate that into your plan.

Question 16

How long will it take?

Accepted Answer

Service time varies based on your car's size, condition, and plan interval. Appointments are typically 45 mins to 2.5 hours in length. Wash appointments are approximately 30 minutes.

Question 17

How can I log in to review my account?

Accepted Answer

You can always view your payment and plan details by logging into your account. Easily access this information via the account login section on the mobile quick access bar (three dots in the bottom right) or at the top left of our desktop homepage. We recommend using Google or Facebook social login for easy access.

Question 18

Do you provide your own water and power?

Accepted Answer

Yes, our detailing van comes fully equipped with its own water and power supply. No need to use your outlets or water hose.

Question 19

Do I need to be present to get my car or SUV/Truck cleaned?

Accepted Answer

We request you be present at the beginning of your first session so we may learn about any special requests or preferences you may have. For any following appointments, your presence is not required.

Question 20

How do I let you access my car?

Accepted Answer

You can either meet your detailer outside your home or remote unlock your car from wherever you are.

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