Question 1

Tell me more about your family rotational plans!?

Accepted Answer

Fresh Start's Family Rotational Plans (i.e. FamilyFlex™) allow you to rotate between your family cars, SUVs, trucks, and ATVs, providing year-round car care right in your own driveway. Members also enjoy extended care service like windshield blade replacement, fluid top-offs, tire pressure fills, battery replacement, and car sales assistance.

Question 2

How are you different than a car wash?

Accepted Answer

One way we're different than a car wash is that you only need one plan to care for your entire family fleet. With a FamilyFlex™ membership, you're free to swap between cars, SUVs, and trucks at your discretion. No need for multiple car wash memberships and trips to AutoZone.

Another way we're different than a car wash is that we provide service right at your doorstep. We find that busy families appreciate all the time and energy saved from out-of-the-way trips to the carwash and having to stand outside in the cold or rain.

We also use tools you cannot find at a car wash such as an air compressor and steam cleaner. Whether your ride is well-kept, or you're towing kiddos to school each day, we have a custom plan tailored to your individual needs.

Question 3

Do you offer one-time services?

Accepted Answer

We currently do not offer one-time services (except in the case of gift cards or brokerage services). In order to properly care for our client's cars, we recommend at least a quarterly interior or full clean plan that allows us to maintain a high level of service on your family vehicles.

As a FamilyFlex™ member, you'll have access to our top notch detailing services as well as our growing automotive care platform such as windshield blades and tire pressure fills.

Serving our clients on a regular basis also gives us a chance to understand your preferences so we can incorporate them into your cleaning each time.

Question 4

How does billing work?

Accepted Answer

Your credit card will be charged on the first day of your plan, and subsequently at each plan renewal date. So for example, if you're on a quarterly plan, you'll be charged on your start date, and each 3 months thereafter. A professional invoice will be automatically delivered to your email at every billing cycle with plan details and instructions on how to book your appointment.

Question 5

How do I schedule an appointment?

Accepted Answer

Each time your plan renews, you'll receive a text message with a direct link to schedule your appointment. Just click and pick the perfect date and time for you (yes, we detail on weekends)! You can always shoot us a text to schedule as well.

Question 6

Do you have a flexible arrangment if I don't want to be on a schedule?

Accepted Answer

Yes, we have a Fresh Start 'Flex Account' which offers a more variable approach to our services. While we request to see our client's a couple of times per year, there's more flexibility with what detailing you'd like done each time. You'll have the option to discuss and customize your detail each time.  We accept payment by cash, check, apple/google pay, or credit cards. You'll be charged at the completion of your job each time with a professional invoice for your records.

Question 7

Can I reschedule my appointment?

Accepted Answer

Yes, you can reschedule your appointment at anytime by using our easy scheduling app or shooting us a text.

Question 8

What happens if the weather doesn't cooperate?

Accepted Answer

We will typically detail in any weather above 38° F degrees without heavy wind, rain, snow, or extreme heat.  We anticipate about 260 plus detailing days per year, so rest assured we will find the time to navigate any weather challenges we may face. We will reach out within 24 hours of your scheduled appointment time if a reschedule is needed.

Question 9

Should I remove personal items before my detailing session?

Accepted Answer

Yes, please remove personal belongings before your detailing session. If items are left, we'll work around them or place them in the trunk or under the seat. We generally do not clean center consoles or glove compartments unless they are emptied beforehand.

Question 10

Should I tip my detailer?

Accepted Answer

Tipping is appreciated for excellent quality service and attention to your vehicle; however, this is at your discretion, and we recommend tipping to your heart's content :). 100% of any tip goes directly to the detailer.

Question 11

Can I change or cancel my plan?

Accepted Answer

Yes, you can change or modify your plan at anytime after your first appointment. There are no cancellation fees. Any modifications must be made prior to your plan automatically renewing.

Question 12

What additional services can I add to my detailing package?

Accepted Answer

You can enhance your detailing package with upgrades like showroom wheels, leather conditioning, steam cleaning, Meguair's™ wax, and our exclusive Fresh Start Coatings™ for leather and windshields. Additional cleaning time can also be purchased. Note that upgrades are subject to availability and may incur extra charges.

Question 13

I have a plan but it's asking me to sign up for another plan when I go to book?

Accepted Answer

Usually, it's because your plan has not yet renewed. Check your account to see when your plan renews, as this is when you'll be able to book your next session. If your plan has renewed, you may not be logged into the correct account. You must be logged in with the email address your plan is under in order to book your session.

Question 14

Do you have a guarantee?

Accepted Answer

Our goal is for you to be happy with the service and we take great pride in providing quality detailing to your family! You can expect a quality clean everytime we come to your home.  Please consider that things like climate, lighting, and the condition of the car can all be highly variable and may sometimes have a small impact on the service. If you have specific areas of your car that are important to you, please let us know in advance so we can be sure to meet your expectations.

Question 15

How often would you recommend getting my car cleaned?

Accepted Answer

We find that monthly, bi-monthly, or quarterly intervals best allow us to care for your family fleet. For occasional drivers, we may be able to accommodate a bi-annual plan through our Flex™ account service.

Question 16

Do you have insurance coverage?

Accepted Answer

Yes, we are fully insured to cover any unlikely accidents that might occur while we are detailing your vehicle.

Question 17

Do you clean the wheels and rims?

Accepted Answer

If you have an exterior wash as part of your plan, we will power wash your wheels and apply tire conditioning (i.e. "tire shine"). If you would like a detailed cleaning of the rims and brake dust (i.e. full wheels decontamination), we can add that on as an upgrade, time permitted.

Question 18

How long will it take?

Accepted Answer

Service time varies based on your car's size, condition, and plan interval. Appointments are typically 1-2 hours in length. We'll shoot you a text when your car is all set for you.

Question 19

How can I log in to review my account?

Accepted Answer

You can always view your payment and plan details by logging into your account. Easily access this information via the account login section on the mobile quick access bar (three dots in the bottom right) or at the top left of our desktop homepage. We recommend using Google or Facebook social login for easy access.

Question 20

Do you provide your own water and power?

Accepted Answer

Yes, our detailing van comes fully equipped with its own water and power supply. No need to use your outlets or water hose.

Question 21

Do I need to be present to get my car or SUV/Truck cleaned?

Accepted Answer

We request you be present at the beginning of your first session so we may learn about any special requests or preferences you may have. For any following appointments, your presence is not required.

FAQ

Frequently asked questions