FAQ

FamilyFlex™ Plans allow you to rotate between your family cars, SUVs, trucks, and ATVs, providing year-round car care right in your driveway. Members also enjoy extended services like windshield blade replacement, fluid top-offs, tire pressure fills, and car sales assistance. Visit our website to find the best plan for your family.

One way we're different than a car wash is that you only need one plan to care for your entire family fleet. With a FamilyFlex™ membership, you're free to swap between cars, SUVs, and trucks at your discretion. No need for multiple car wash memberships that limit you to only one car.

Another way we're different than a car wash is that we come to you. We find that busy families enjoy the convenience of a service that can be performed in your own driveway.

We also use tools you cannot find at a car wash such as an air compressor and steam cleaner. While you can expect a higher level service than you would typically receive at a car wash, we work in improvement and not perfection. We ask that you have reasonable expectations in light of the weather and time variables we contend with.

We currently do not offer one-time services unless you are a member. In order to properly care for our clients cars, we recommend a quarterly interior or full plan that allows us to maintain a high level of service on your family vehicles in the most efficient time frame possible. As a FamilyFlex™ member, you'll have access to our top notch detailing services as well as our growing automotive care platform such as windshield blades and tire pressure fills. Serving our clients on a regular basis also gives us a chance to understand your preferences so we can incorporate them into your plan.

Your credit card will be charged on the first day of your plan, and subsequently at each plan renewal date. So for example, if you're on a quarterly plan, you'll be charged on your start date, and each 3 months thereafter. A professional invoice will be automatically delivered to your email at every billing cycle with plan details and instructions on how to book your appointment.

After signing up for a plan, you can schedule your first appointment. For future sessions, you'll receive a text link to schedule once your plan renews. Simply book online, ensuring you're logged into the Fresh Start website with the correct account and choose the appointment type that matches your plan.

We will typically detail in any weather above 38° F degrees without heavy wind, rain or snow. We anticipate about 260 plus detailing days per year, so rest assured we will find the time to navigate any weather challenges we may face. We will reach out within 24 hours of your scheduled appointment time if a reschedule is needed.

Yes, please remove personal belongings before your detailing session. If items are left, we'll work around them or place them in the trunk or under the seat. We don't clean center consoles or glove compartments unless they are emptied beforehand.

Tipping is appreciated for excellent quality service and attention to your vehicle; however, this is at your discretion, and we recommend tipping to your heart's content :). 100% of any tip goes directly to the detailer.

Yes, you can self-manage your account using our easy online platform. There are no cancellation fees. Any modifications must be made prior to your plan automatically renewing. We are not able to offer pauses or skips on your plan at this time.

You can enhance your detailing package with upgrades like showroom wheels, leather conditioning, steam cleaning, Meguair's™ wax, and our exclusive Fresh Start Coatings™ for leather and windshields. Additional cleaning time can also be purchased. Note that upgrades are subject to availability and may incur extra charges.

This can happen for two reasons. The most common is that your plan has not yet renewed. Check your account to see when your plan renews as this is when you'll be able to book your next session. The other reason is that you are not logged into the correct account. You must be logged in with the account you used to sign up in order to book your session.

We want you to be happy with the service. You can expect a quality clean every time we come to your home; however, please understand results will vary depending on your car size and condition. If you have specific areas of your car that are important to you, please let us know in advance so we can make sure to meet your expectations.

We find that quarterly intervals best allows us to care for your family fleet.

Yes, we are fully insured to cover any unlikely accidents that might occur while we are detailing your vehicle.

If you have a Full FamilyFlex™ plan, we will power wash your wheels and apply tire conditioning (i.e. "tire shine"). If you would like the wheel spokes or brake dust meticulously cleaned, this is part of the showroom wheels packages and requires an upgrade.

We find that the best schedule is typically quarterly. Unless you're really on top of scheduling, the months come around quickly. That said, if would like to sign up for monthly service, please use the contact form and we can arrange for that.

Interior cleanings take about 45 minutes. It may be a little less or a little more depending on the size and condition of your car. Full service is up to 90 minutes. If time permits, we can add on upgrades or a la carte services per your request.

Log in to our website via the account login section on the mobile quick access bar (three dots in the bottom right) or at the top left of our desktop homepage. We recommend using Google or Facebook social login for easy access.

Yes, our detailing van comes fully equipped with its own water and power supply. No need to use your outlets or water hose.

We request you be present at the beginning of your first session so we may learn about any special requests or preferences you may have. For any following appointments, your presence is not required.

You can either meet your technician outside your home or remote unlock your car from wherever you are.